IT Support

Reliable IT for fast-moving teams.

Multi-branch academic IT, Microsoft 365, and networking — backed by a Mechatronics engineering foundation.

About

About me

IT Support Specialist resolving 70+ tickets per month across multi-branch academic environments. I combine a Mechatronics engineering background with deep, hands-on expertise in Windows 10/11, Microsoft 365, LAN/Wi-Fi networking, and Freshdesk. I have independently deployed full IT lab environments and delivered reliable remote and on-site support.

Experience

Work experience

Junior IT Support

Feb 2025 — Present

CIS College · Beirut, Lebanon

  • Resolve 70+ monthly support tickets via Freshdesk across multiple campus branches
  • Install and configure Windows 10/11, enterprise applications, and academic software
  • Diagnose hardware issues including SSD/RAM upgrades, component replacement, and system repairs
  • Troubleshoot network connectivity, IP conflicts, and configure routers and access points
  • Manage Microsoft 365 Admin Center: user accounts, licensing, OneDrive and Teams
  • Install, configure, and maintain networked printers and resolve print-related issues
  • Provide remote and on-site support to students and faculty
  • Assist with server setup, router configuration, and NVR installation
  • Maintain computer lab environments with regular system checks and preventive maintenance
  • Support faculty with projector and AV equipment setup

Intern IT Help Desk

Jan 2024 — Jun 2024

Matn University College · Beirut, Lebanon

  • Provided first-level IT support for students and faculty
  • Assisted with system installation, hardware upgrades, and troubleshooting
  • Practiced network setup and router configuration under supervision

Skills

Skills

IT Support & Systems

TroubleshootingOS deploymentDriver updatesBackup & recovery

Networking

LAN / Wi-Fi setupIP configurationRouters & switchesDNS / DHCP basics

Applications

Windows 10/11Office 365 (OneDrive, Teams, SharePoint)FreshdeskRemote Support

Core Competencies

DocumentationTechnical reportingUser communicationProblem-solving

Projects

Projects

Full IT Lab Deployment — illustration of an IT lab deployment

Full IT Lab Deployment

CIS College · Beirut, Lebanon · 2025

Independently planned and built a complete computer lab from the ground up — from network infrastructure to fully configured workstations ready for faculty use.

Windows 11Microsoft 365NetworkingStructured CablingIT Deployment
  • Designed and installed structured network cabling for the entire lab
  • Configured router, switch, and access points for stable LAN/Wi-Fi connectivity
  • Deployed Windows 11 and academic software stack across all machines
  • Enrolled devices into Microsoft 365 and configured user accounts and permissions
  • Performed end-to-end testing before handoff to faculty

Credentials

Certifications

Technical Support Fundamentals

Issued by Google

IT Essentials

Issued by Cisco

B.Tech in Mechatronics

Matn University College · Beirut, Lebanon

Resume

Download my resume

One-page PDF resume with full work history, certifications, and skills. Tailored for IT support roles.

Download IT Resume